Terms and conditions

This English version is provided for your convenience. In the event of any discrepancy, the German version is legally binding.

General terms and conditions of PGS Trading GmbH

§1 Scope and definitions

(1) The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional (§ 13 BGB, German Civil Code).

§2 Conclusion of a contract, storage of the contract text

(1) The following provisions on the conclusion of the contract apply to orders placed via our online shop https://www.grow24.shop .

(2) If a contract is concluded, it is concluded with

.

(3) The presentation of the goods in our online shop does not constitute a legally binding offer on our part, but merely a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.
(4) The following provisions apply when an order is received in our online shop: the consumer submits a binding offer to conclude a contract by successfully completing the ordering procedure provided in our online shop.

The order is placed in the following steps:

Before bindingly submitting the order, the consumer can use the "Back" button of the web browser to return, after checking their details, to the page on which the customer's details are entered and correct input errors, or cancel the ordering process by closing the web browser. We confirm receipt of the order immediately by an automatically generated e-mail ("order confirmation"). With this, we accept your offer.

(5) Storage of the contract text for orders via our online shop: we store the contract text and send you the order data and our terms and conditions by e-mail. You can also view the terms and conditions at any time at https://www.grow24.shop/agb. You can view your past orders in our customer area under My account --> My orders.

§3 Prices, shipping costs, payment, due date

(1) The prices stated include statutory VAT and other price components. Shipping costs may be added.

(2) The consumer can pay in advance (bank transfer), by PayPal or by credit card (Visa, Mastercard, American Express).

(3) If the consumer has chosen payment in advance, they undertake to pay the purchase price immediately after conclusion of the contract.

§4 Delivery

(1) Unless clearly stated otherwise in the product description, all items offered by us are ready for immediate dispatch. Delivery is made within 5 working days at the latest. In the case of payment in advance, the delivery period begins on the day after the payment order is given to the bank instructed with the transfer, and for all other payment methods on the day after conclusion of the contract. If the end of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of the goods sold passes to the buyer, even in the case of sale by dispatch, only upon handover of the goods to the buyer.

§5 Retention of title

We retain ownership of the goods until the purchase price has been paid in full.

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§6 Right of withdrawal of the customer as a consumer:

Right of withdrawal for consumers

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional:

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

After this notification, the customer has a further 14 days to actually return the goods.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_en.htm

End of the cancellation policy

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§7 Withdrawal form

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

(*) Delete as appropriate.

§8 Warranty

The statutory warranty provisions apply.

§9 Contract language

The only contract language available is German.

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§10 Customer service

Our customer service for questions, complaints and objections is available on working days from 8:30 to 17:30 at

Telephone: +49 (0) 2874 9038716

.

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Terms and conditions as of: April 2019

Source: agb.de