Complaints

At grow24 we do our best to help you as quickly, effectively and environmentally friendly as possible. It can always happen that something does not go quite as planned. We encourage you to send any complaints to us by e-mail first, at info@grow24.shop.

Since 15 February 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. You can find this ODR platform at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you can submit it via the European Union's platform.